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Cancellation Policy

We understand that circumstances may change and you might need to cancel your order. Please review our cancellation guidelines below to see how different types of orders are handled.

1. Cancellations Before Dispatch If you request a cancellation before your order has been shipped, the following refund rules apply:

• Prepaid Orders: You will receive a full refund to your original payment method.

• Partial Cash on Delivery (COD) Orders: The 20% advance prepayment made at the time of placing the order will be fully refunded.

2. Cancellations After Dispatch Once an order has been dispatched from our facility, it is already in transit and the following conditions will apply:

• Prepaid Orders: Cancellations or delivery refusals post-dispatch are subject to the terms outlined in the “Returns Logistics and Costs” section of our Refund Policy. Your refund liability will be determined based on Returned-to-Origin (RTO) processing and applicable shipping deductions.

• Partial Cash on Delivery (COD) Orders: If the delivery fails, is refused, or is returned due to customer reasons (e.g., incorrect address, unavailability, or doorstep rejection), the 20% advance prepayment is strictly non-refundable.

• After dispatch — prepaid orders: cancellation requires the parcel to be returned to us. A flat RTO handling fee of ₹300 will be deducted from the refund.

• After dispatch — Partial COD orders: the 20% prepayment is non-refundable. Exception: if non-delivery is caused by our error or courier serviceability issues, you receive a full refund with no deduction.