Shipping policy

Last updated: 22 Oct 2025

Scope: This policy applies to orders placed on https://www.qbrix.in by customers in India for QBRIX diamond painting kits and related products.

Order Processing

Dispatch within up to 5 business days after payment confirmation (excluding weekends and public holidays).
Orders placed after our daily cut-off or on weekends/public holidays are processed on the next business day.
We do not dispatch orders on weekends or public holidays.

Delivery Timelines (Indicative)

Metro cities: typically 4-6 business days from dispatch.
Non-metro/remote: typically 6-8 business days from dispatch.
Timelines are estimates and may vary due to courier operations, weather, strikes, or regulatory checks.

Couriers and Tracking

We ship via trusted national couriers.
A tracking link will be sent by email/SMS upon dispatch.
Tracking may take up to 48 hours to activate after dispatch.

Shipping Fees and Taxes

Free shipping on all domestic orders across India.
Prices shown on the Site are inclusive of all applicable taxes.

Free shipping applies to the first outbound delivery attempt only. If a shipment is returned to us due to customer-attributable reasons, a flat RTO handling fee of ₹300 applies.

Pre-Order Items

Our standard dispatch timeline for in-stock items does not apply to pre-order items.
Pre-order items are dispatched only after they become available in stock.
Any estimated dispatch date shown on the product page, cart, checkout, or confirmation email is indicative only and may change due to supplier, logistics, customs, or other operational delays.
If an order contains both in-stock and pre-order items, we may hold the order and ship it together once the pre-order item is available, unless we decide otherwise.

Address Accuracy and Changes

Please ensure your shipping address and PIN are accurate.
Address changes are possible only before dispatch. Contact support at support@qbrix.in.
Once an order is dispatched, the delivery phone number and shipping address cannot be updated.
If a shipment returns due to incorrect address, repeated failed attempts, or refusal, reshipment may incur additional charges or refunds as per policy.

Delivery Attempts and RTO

Couriers make up to 2–3 delivery attempts.
If delivery fails, the parcel may be returned to origin (RTO).

If the return is customer-attributable (incorrect/incomplete address, unreachable phone, unavailability, or refusal to accept), a flat RTO handling fee of ₹300 applies. Reshipment is available on payment of ₹300.

Courier issues will be reshipped once free or refunded as per policy.
For Partial COD rules see: Partial COD Policy

Transit Damage

If the carton is damaged, photograph it before opening.
Report within 48 hours with images of label, carton, and items.

Payment at Delivery (Partial COD)

We do not offer full Cash on Delivery.
Partial COD requires 20% online payment and balance at delivery.
Availability depends on PIN, order value, and history.

International Shipping

We currently ship within India only.

Force Majeure

We are not liable for delays beyond reasonable control.

Company & Contact Details

Company: DOART TRADE INDIA PRIVATE LIMITED
Website: https://www.qbrix.in
Email: support@qbrix.in

Registered Office: Off. No. 1108, Sureshwari, Techno IT Premises CHSL, Borivali West, Mumbai, 400092, Maharashtra, India